Octagon Studio Logo

Copyright © 2015 Octagon Studio Ltd.
All rights reserved.



FREQUENTLY ASKED QUESTIONS


Ordering

Q: Do I need to have an account to order?
A: No, an account is not required, but we encourage you to register with us as you will be able to enjoy:
 
  • Faster checkout.
  • Easy access to order status and past purchases.
  • Monthly updates for item releases and special promotions.

Q: What if I forgot my password?
A: Please use our Password Recovery feature to retrieve it. Go to My Account > Forgot Password

Q: How can I pay my order?
A: For orders from Indonesia, Malaysia, and Singapore, we accept payment via direct bank transfer to the following account:

Bank Central Asia (BCA):
PT Octagon Studio Indonesia
Account Number: 2823048882

And, via PayPal to:
[email protected]

For orders from other countries, we accept major credit cards (VISA and Mastercard) via PayPal to:
[email protected]

We do not accept personal checks, and items will not be shipped until the transaction has been cleared. You can check your order status from the 'Track Your Order' option located at the bottom-left of our online store page and please be aware that if your order hasn't been paid after 4 days, it will be deleted from our back end history, and should you are still interested to buy it, please make a new purchase on our online store.

Q: Can I get a discount?
A: Sorry, it’s a fixed price.

Q: Do you provide Cash on Delivery?
A: Unfortunately, we do not provide Cash on Delivery.

Q: Can I process my order across the telephone?
A: We can only process orders placed through the webstore and our official instant messengers (Line, WhatsApp, BBM), and Live Chat. This policy ensures that we can accept your orders quickly and that your details are kept secure throughout the ordering process.

Q: Where can I get your products besides ordering through your webstore?
A: If you prefer to buy our products offline, please check our stockist and authorized reseller lists on the following links:

Stockists
www.octagonstudio.com/stockist

Resellers
www.octagonstudio.com/authorized_reseller

Or, feel free to order by chatting with our customer service directly on:

Live Chat
[Type your message on the chat box at the bottom-right of the page]

Whatsapp & Line
081224405656

BBM
57F401C9

Q: How do I modify or cancel my order?
A: Please contact us immediately within 12 hours and before making your payment.
Paid and shipped orders cannot be modified or cancelled.

Q: Can I get free samples?
A: You can get free samples of our flashcards on our online store (www.octagonstudio.com/store) and check the details of each product. At the bottom of the last paragraph, you will find a link to download our samples and print it yourself to try our 4D+ products.

Be warned that our samples are NOT FOR SALE, cannot be sold or distributed for any commercial purposes. They are intellectual properties of Octagon Studio and are protected under copyright laws of Ireland and Indonesia.

Shipping & Delivery

Stockist & Reseller

4D+ Flashcards

Octagon VR+

Minimum Specs & Problem Installing The App